SERVICE STANDARDS SURVEY
OF
AIMU CORRESPONDENTS

 

Underwriters, claimspersons and the courts of law use and depend upon the survey to be fair, impartial and justified in the performance of their profession.  Members are asked to help maintain those high standards of excellence expected from AIMU Correspondents by completing and submitting the Service Standards Survey.

 

Name of Correspondent:   

Rating

     1 = Excellent
     2 = Good
     3 = Fair
     4 = Needs Improvement
     5 = Poor

 
Submitted by: Company:
Name:                                
Email:                            
   

GENERAL INFORMATION
   1   2   3   4   5

1.       Names the carrier (s) including freight forwarders, consolidators etc.

2.       Identifies the commodity and quantity of pieces shipped

3.       Lists the attendees at survey & copies of written requests for joint surveys.

4.       Provides the documentation available

 

TRANSIT INFORMATION

1.       Outlines modes of transportation and bill of lading numbers

2.       Notes the port of loading/discharge including transshipment points

3.       Indicates shipment timelines
   

NATURE OF LOSS

1.       Details type of damage

2.       Value of loss/damage

3.       Loss mitigating efforts
   

CAUSE OF LOSS

1.       Reports direct/proximate cause as observed

2.       Reports and records date of loss known

3.       Reports and records location of loss

4.       Custody at time of loss

5.       Reports and records results of any lab test given or outside expert employed
   

PACKING INFORMATION

1.       Fully describes both exterior and interior

2.       Fully describes markings
   

PHOTOGRAPHS

1.       Clearly depicted all loss/damage, all notated and dated

      2.   Utilizes digital photo capabilities and electronic mail
   

ACTION TAKEN

1.       Acknowledge receipt of assignment within 24 hours

2.       Provides a preliminary report (written or verbal) within 3 days

3.       Provides interim status reports (monthly)

4.       Utilizes electronic communication (e-mail) whenever possible

5.       Opinions consistent with facts, findings, and observations
   

INSTRUCTIONS

  

1.       Qualified to accept assignment

2.       Acted within the scope of their authority

3.       Assists in salvage

4.       Provides a professional product in a timely manner for a reasonable fee

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